1. Introduction

Welcome to Ace Marbles & Granites. This Cancellation Policy outlines the terms and conditions related to order cancellations, modifications, refunds, and associated procedures for products and services offered by Ace Marbles & Granites. By placing an order with Ace Marbles & Granites, you acknowledge and agree to the terms stated in this policy.

At Ace Marbles & Granites, customer satisfaction, product quality, and transparency are integral to our business operations. We specialize in supplying premium-quality marble, granite, quartz, tiles, and natural stone products for residential, commercial, architectural, and industrial projects across India.

This Cancellation Policy explains the terms governing order cancellations, modifications, refund eligibility, and customer responsibilities associated with purchases made through our website, authorized representatives, showrooms, or official communication channels.

2. Order Cancellation by Customer

Customers may request cancellation of an order only before the material enters any stage of processing, including but not limited to:

• Cutting
• Polishing
• Finishing
• Custom fabrication
• Packaging
• Dispatch or shipment

All cancellation requests must be submitted through Ace Marbles & Granites's official communication channels, including registered email support, phone support, or authorized sales representatives.

Once the ordered material has entered processing, customization, fabrication, dispatch, or shipping stages, cancellation requests may not be accepted.

Ace Marbles & Granites reserves the sole right to determine whether an order qualifies for cancellation depending on the production, fabrication, and dispatch status.

3. Customized & Made-to-Order Products

Customized or made-to-order marble, granite, quartz, and natural stone products prepared according to customer specifications are strictly non-cancellable once production, fabrication, or processing has commenced.

This includes products customized based on:

• Size and dimensions
• Thickness
• Surface finish
• Edge profiles
• Cut-to-size specifications
• Project-based fabrication requirements

Customers acknowledge and accept that natural stones may contain inherent variations in:

• Color
• Shade
• Texture
• Veins
• Grain patterns
• Surface movement and finish

Such natural variations are natural characteristics of genuine stone materials and shall not be considered defects or valid grounds for cancellation.

4. Cancellation Charges

Ace Marbles & Granites reserves the right to deduct applicable charges in the event of approved cancellations, including but not limited to:

• Processing fees
• Administrative expenses
• Labor costs
• Transportation charges
• Handling expenses
• Packaging costs
• Storage charges

Depending on the order stage and processing status, any booking amount, advance payment, or deposit may be partially or fully forfeited.

The final decision regarding applicable cancellation charges shall remain solely with Ace Marbles & Granites.

5. Order Modification

Customers may request modifications to an order before fabrication or production begins. Modification requests may include changes related to:

• Quantity
• Dimensions
• Finish type
• Delivery schedule
• Delivery address

While Ace Marbles & Granites will make reasonable efforts to accommodate modification requests, such changes cannot be guaranteed once the order has been confirmed or processing has commenced.

Approved modifications may result in revised pricing, additional charges, and updated delivery timelines.

6. Cancellation by Ace Marbles & Granites

Ace Marbles & Granites reserves the right to cancel any order at its discretion under circumstances including but not limited to:

• Product unavailability
• Incorrect pricing or listing errors
• Technical or typographical errors
• Supply chain disruptions
• Transportation or logistics limitations
• Payment authorization failures
• Suspected fraudulent transactions
• Government restrictions or regulatory actions
• Natural disasters or force majeure events

In such situations, eligible refunds, if applicable, shall be processed within a reasonable timeframe.

7. Refund Process

Approved refunds shall be processed through the original payment method used during the transaction unless otherwise agreed upon by Ace Marbles & Granites.

Refund timelines may vary depending on:

• Banking procedures
• Payment gateway processing timelines
• Financial institution policies

Please note that the following charges may be non-refundable:

• Shipping and transportation costs
• Loading and unloading charges
• Handling expenses
• Packaging fees
• Custom fabrication or processing costs

Ace Marbles & Granites reserves the right to evaluate refund eligibility on a case-by-case basis.

8. Inspection & Damage Claims

Customers are advised to inspect all materials thoroughly at the time of delivery or pickup.

Any claims relating to:

• Damaged materials
• Quantity shortages
• Incorrect products
• Visible defects

must be reported to Ace Marbles & Granites within 24 to 48 hours of delivery through official communication channels along with relevant photographs, invoices, delivery receipts, and supporting documentation.

Failure to report such issues within the specified timeframe may result in rejection of the claim.

9. Limitation of Liability

Ace Marbles & Granites shall not be held liable for any indirect, incidental, special, or consequential damages arising from:

• Order cancellation
• Delivery delays
• Transportation disruptions
• Project interruptions
• Contractor or labor-related expenses
• Business losses
• Installation delays
• Inability to use products

Customers are solely responsible for verifying product specifications, dimensions, finishes, and suitability for their intended application before purchase and installation.

10. Policy Updates

Ace Marbles & Granites reserves the right to modify, revise, update, or replace this Cancellation Policy at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed about the latest terms and conditions.

Continued use of the website and services after policy updates constitutes acceptance of the revised policy.

11. Contact Information

For questions regarding this Cancellation Policy, customers may contact:

Address: 407, 4th Floor, Krishna Building, AJC Bose Road, Beck Bagan, Ballygunge, Kolkata, West Bengal 700017

Email: info@acemarbles.com

Phone: 80508 85500

Website: acemarbles.com