Cancellation Policy

At Ace Marbles & Granites, we understand that plans can change. Our cancellation policy is designed to be fair, transparent, and hassle-free while maintaining the quality standards of premium Italian marble and natural stones.

Order Cancellation Timeline

1. Cancellation Before Order Confirmation

- Orders can be cancelled free of charge before confirmation and billing.
- Full advance amount (if paid) will be refunded within 5–7 working days.

2. Cancellation After Order Confirmation but Before Dispatch

- If the order has been confirmed but not yet dispatched, cancellation is allowed.
- A processing and handling fee (10%–15%) may be deducted, depending on:
  - Stone type
  - Custom cutting or finishing
  - Imported Italian marble allocation

3. Cancellation After Dispatch

- Once the marble or granite is dispatched or delivered, cancellation is not permitted.
- Natural stone orders are prepared and reserved specifically for each client, making post-dispatch cancellation unfeasible.

Special Notes for Italian Marble & Custom Orders

- Imported Italian marble, book-matched slabs, or custom-cut sizes cannot be cancelled once processing has started.
- Color variation, veining patterns, and natural marks are inherent characteristics of natural stone and are not considered defects.

How to Request a Cancellation

To initiate a cancellation request:

- - Email: support@acemarbles.com
  - Call / WhatsApp: +91-98210-17055
  - Provide your Order ID, billing name, and reason for cancellation.
  - Our team will verify the request and update you within 24 working hours.

Refund Process

- - Approved refunds will be credited to the original payment method.
  - Refund processing time: 5–10 working days, depending on your bank or payment gateway.

Why Choose Ace Marbles & Granites?

- - Trusted supplier of authentic Italian marble & premium granites
  - Transparent pricing & policies
  - Expert guidance from selection to delivery
  - Ethical sourcing and quality assurance