1. Introduction

Welcome to Ace Marbles & Granites. These Terms and Conditions ("Terms") govern your access to and use of our website, showroom, products, and services. By visiting our website, contacting us, or purchasing from us, you agree to comply with these Terms.

Please read them carefully before proceeding.

2. About Us

Ace Marbles & Granites supplies and distributes Italian marble, imported marble, granite, and other natural stones for residential, commercial, and architectural projects. All products displayed on the website are subject to availability.

3. Website Use & Eligibility

By using this website, you confirm that you are at least 18 years of age and agree to use the website only for lawful purposes.

Any misuse, including hacking, scraping, unauthorized access, or disruption of website functionality, is strictly prohibited.

4. Product Information & Accuracy

Natural stones such as marble and granite inherently vary in color, veining, texture, and finish. These variations are natural characteristics and not defects.

Images, videos, and showroom samples are for reference purposes only. Minor differences between displayed samples and delivered materials are normal and acceptable.

5. Pricing & Quotations

Prices are subject to change without prior notice. Final pricing depends on slab selection, thickness, finish, size, import duties, and availability.

Confirmed prices will be provided through a written quotation or invoice. Taxes, transportation, installation, and handling charges (if applicable) are billed separately unless otherwise stated.

6. Orders & Payments

Orders are confirmed only upon receipt of agreed advance payment. Payment terms (full or partial) will be specified in the invoice.

Delayed payments may result in order suspension or cancellation. All payments are subject to our Return & Refund Policy.

7. Cancellation Policy

Orders may be canceled only before material dispatch or cutting. Customized, cut-to-size, or specially imported materials cannot be canceled once processing has begun.

Cancellation charges may apply depending on procurement and processing costs.

8. Delivery & Transportation

Delivery timelines are estimates and may change due to logistics, weather conditions, or unforeseen circumstances.

Risk of damage transfers to the buyer once the material leaves our warehouse unless otherwise agreed in writing. Customers are required to inspect materials at the time of delivery.

9. Inspection, Claims & Acceptance

Buyers must inspect slabs and tiles prior to installation. Any claims regarding damage, quantity discrepancies, or mismatches must be reported before installation.

No claims will be accepted once materials have been cut, installed, or further processed.

10. Installation Disclaimer

We are not responsible for installation unless explicitly agreed upon in writing. Improper handling, cutting, or installation by third parties voids any claims.

Natural stone performance depends on correct installation, sealing, and maintenance practices.

11. Returns & Refunds

Returns are accepted strictly in accordance with our official Return Policy. Natural stone products cannot be returned due to aesthetic preferences or inherent variations.

Approved refunds will be processed within a reasonable timeframe using the original payment method.

12. Intellectual Property Rights

All website content, including text, images, videos, logos, and designs, is the property of Ace Marbles & Granites. Unauthorized use, reproduction, or distribution is strictly prohibited.

13. Limitation of Liability

We shall not be liable for indirect, incidental, or consequential damages. Our maximum liability shall not exceed the invoice value of the purchased product.

14. Warranties & Disclaimers

All products are sold "as-is" as natural stone materials. No warranties are provided against natural wear, stains, scratches, or changes occurring over time.

15. Third-Party Links

Our website may include links to third-party websites for reference. We are not responsible for their content, accuracy, or privacy practices.

16. Privacy Policy

Use of this website is also governed by our Privacy Policy. Customer information is handled securely and responsibly.

17. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising shall fall under the exclusive jurisdiction of the courts located in Kolkata, Siliguri, or Ranchi.

18. Changes to Terms & Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms.