FAQs
Last updated: Feb 2026
How do I choose the right stone for my project?
The choice depends on your specific needs, aesthetic preferences, and budget. Our team offers free consultation to help you select the perfect stone. Visit our showroom to see actual samples, as colors and finishes can vary with lighting. For online guidance, contact us via email or WhatsApp with your project details and style preferences.
What are the standard slab sizes available?
Standard slab sizes are typically 2800×1700mm, 3050×1850mm, and 3300×1900mm. Custom sizes are available upon request. Thickness options range from 15mm to 30mm depending on the product. We can provide specific dimensions for your project needs.
What surface finishes do you offer?
We offer multiple finishes including Polished (high-gloss, reflective), Honed (matte, subtle), Leathered (textured, non-slip), Brushed (soft appearance), and Sand-blasted (rough texture). Each finish offers different aesthetic and functional benefits. Our team can recommend the best finish for your application.
What is the average delivery time?
Delivery times vary by location: Metro cities (Delhi, Mumbai, Bangalore) take 7-10 days, Tier 2 cities take 10-15 days, and remote areas take 15-21 days. Once your order is dispatched, you'll receive a tracking number to monitor your shipment in real-time.
Do you provide installation services?
We supply premium stones and provide expert installation guidance. For professional installation, we can recommend trusted contractors in your area. Our team is available for consultation on installation techniques and best practices.
Can I return or exchange products?
Yes. Unused products in original condition can be returned within 30 days of delivery. Custom-cut slabs and installed products are non-returnable. For exchanges or quality issues, contact us immediately with photos and order details. We'll work with you to find the best solution.
How do I care for and maintain stone surfaces?
Different stones require different care. Generally: use pH-neutral cleaners, avoid acidic substances (lemon, vinegar), seal porous stones regularly, wipe spills immediately, and avoid harsh chemicals. We provide detailed maintenance guides with each purchase. Contact us for specific care instructions for your chosen stone.
Do you offer customization for large projects?
Yes, we specialize in custom solutions for large projects. We can provide bulk orders, custom cuts, and tailored selections. Contact our team with your project specifications for a personalized quote and timeline.
How do I place an order or inquiry?
You can inquire through our website form, email us at acemarblemart@gmail.com, WhatsApp us at +91 98210 17055, or call us directly. For bulk or custom orders, we recommend scheduling a consultation with our team.
What payment methods do you accept?
We accept various payment methods including bank transfers, credit/debit cards, and UPI. For large orders, we can arrange payment schedules. Contact us for specific payment arrangements for your order.
Are the products authentic and certified?
All our products are 100% authentic, sourced directly from verified quarries worldwide. We provide authenticity certificates with every purchase. Our quality assurance process ensures every slab meets our high standards before delivery.
Can I visit your showroom?
Yes, we have showrooms in Kolkata, Siliguri and Ranchi. We're open Monday-Sunday, 10 AM to 7 PM. We recommend calling ahead to ensure availability of specific products. Visiting our showroom allows you to see and feel samples before making your decision.