1. Introduction

Welcome to Ace Marbles & Granites. This Shipping Policy outlines the terms and conditions related to the processing, dispatch, transportation, and delivery of marble, granite, quartz, and natural stone products purchased from Ace Marbles & Granites. By placing an order with Ace Marbles & Granites, you agree to the shipping practices described below.

As a trusted marble supplier in Kolkata, Ace Marbles & Granites is committed to ensuring safe, timely, and efficient marble delivery in India for residential, commercial, and architectural projects.

Ace Marbles & Granites is dedicated to delivering premium imported marble, Italian marble, granite, quartz, engineered stone, and natural stone products safely and efficiently across India and selected international locations.

This marble shipping policy India page explains our shipping timelines, logistics procedures, packaging standards, delivery responsibilities, and customer obligations to maintain transparency and ensure a smooth purchasing experience.

Delivery timelines may vary depending on:

• Product availability
• Slab selection
• Cutting and customization requirements
• Edge finishing
• Polishing
• Bulk order quantities
• Special project specifications
• Transportation and logistics conditions

2. Order Processing

All orders are processed only after successful payment confirmation or as per mutually agreed commercial terms.

Processing timelines may vary depending on:

• Product availability
• Slab selection approval
• Custom cutting and fabrication
• Edge finishing and polishing
• Imported marble procurement
• Bulk commercial quantities
• Project-specific requirements

Orders are generally processed within 2–7 business days after confirmation and payment clearance.

Once the order is ready for dispatch, customers may receive updates through phone call, WhatsApp, or email communication.

Orders are processed only during standard working days excluding Sundays, public holidays, and unforeseen operational interruptions.

3. Shipping Coverage

Ace Marbles & Granites provides marble delivery in India from its showroom and operations network in Kolkata, Siliguri and Ranchi.

We cater to:

• Residential projects
• Commercial developments
• Architects and interior designers
• Builders and contractors
• Hotels and retail spaces
• Large-scale infrastructure projects

Delivery availability may vary depending on transportation access and logistics network coverage in certain remote regions.

4. Estimated Delivery Timeline

Estimated delivery timelines are as follows:

Kolkata & Nearby Areas

• Approximately 1–3 business days after dispatch confirmation.

Major Metro Cities in India

• Approximately 3–7 business days after dispatch.

Other States & Remote Locations

• Approximately 5–12 business days depending on accessibility and transporter availability.

Delivery schedules are estimates only and may vary due to:

• Weather conditions
• Road or transport restrictions
• Labour strikes
• Natural disasters
• Government regulations
• Transport delays
• Logistics disruptions
• Other unforeseen circumstances beyond company control

Ace Marbles & Granites will make reasonable efforts to coordinate timely deliveries but does not guarantee fixed delivery dates unless explicitly agreed in writing.

5. Shipping Charges

Shipping and transportation charges are calculated based on:

• Order quantity
• Product weight
• Slab dimensions
• Packaging requirements
• Delivery destination
• Mode of transportation
• Loading and unloading requirements

Final freight and logistics charges will be communicated to the customer before dispatch approval or included in the final quotation/invoice.

Additional unloading, crane handling, labour, storage, or restricted site-access charges, if applicable, shall be borne by the customer unless otherwise agreed in writing.

Any changes in transport or logistics rates imposed by third-party transport providers may affect final shipping charges.

6. Packaging & Safety

All marble slabs, granite, quartz, and natural stone products undergo quality inspection before dispatch.

Ace Marbles & Granites uses industry-standard protective packaging methods designed to minimize transit-related damage during granite and quartz delivery and natural stone transportation.

Packaging methods may include:

• Wooden crates
• Protective wrapping
• Foam cushioning
• Edge protection
• Reinforced securing systems

depending on product type, shipment size, and transportation method.

As natural stone materials are heavy and fragile, careful handling during loading, unloading, and transportation is essential.

Ace Marbles & Granites works with trusted logistics and transport partners to ensure safe product handling throughout transit.

7. Delivery & Inspection

Customers are requested to carefully inspect all delivered materials at the time of receipt.

Customers should:

• Verify product quantity and specifications
• Inspect for visible breakage, cracks, or shortages
• Record any transit-related concerns immediately
• Capture supporting photographs or videos wherever applicable

Any shipping-related damage, shortages, or delivery disputes should be reported to Ace Marbles & Granites within 24–48 hours of delivery.

Delayed reporting may limit the company’s ability to investigate or assist with claims.

Customers are advised not to install damaged materials before reporting the issue.

8. Failed Deliveries

Failed or incomplete deliveries resulting from the following circumstances may lead to additional charges:

• Incorrect or incomplete delivery address
• Customer unavailability
• Lack of unloading arrangements
• Site access restrictions
• Failure to coordinate delivery timing

In such situations, re-delivery costs, storage fees, detention charges, or additional transportation expenses may be charged to the customer.

9. International Shipping

International shipping services may be available upon request for eligible export and project orders.

Such shipments are subject to:

• Customs regulations
• Export documentation requirements
• Freight carrier availability
• Import duties and taxes
• Destination country regulations
• International logistics approvals

Customers are responsible for complying with local import laws, customs duties, taxes, port charges, and destination clearance procedures applicable in their country.

10. Limitation of Liability

Ace Marbles & Granites shall not be held liable for delays, damages, or losses arising from:

• Actions or negligence of third-party transporters
• Logistics disruptions
• Force majeure events
• Government restrictions
• Natural disasters
• Political disturbances
• Pandemics
• Transport accidents
• Circumstances beyond reasonable company control

Marble and natural stone products are naturally occurring materials and may contain inherent variations in:

• Texture
• Veining
• Shade
• Pattern
• Finish
• Surface characteristics

Such natural variations are not considered manufacturing defects and form part of the unique appearance and beauty of natural stone products.

11. Contact Information

Address: 407, 4th Floor, Krishna Building, AJC Bose Road, Beck Bagan, Ballygunge, Kolkata, West Bengal 700017

Email Address: info@acemarbles.com

Phone Number: 80508 85500

Website: https://acemarbles.com

For shipping assistance, dispatch updates, bulk delivery coordination, imported marble supplier inquiries, or logistics-related support, customers may contact Ace Marbles & Granites through the communication details above.

12. Policy Updates

Ace Marbles & Granites reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically for the latest shipping and delivery information.