1. Definitions

For the purpose of these Terms & Conditions:

• “Company”, “We”, “Our”, “ACE Marbles and Granites” refer to Ace Marbles & Granites, including its owners, management, employees, affiliates, and authorized representatives.
• “User”, “Customer”, “You”, “Your” refer to any individual, business entity, visitor, purchaser, or user accessing the website or engaging with the Company.
• “Products” refer to marble, granite, quartz stone, Italian marble, imported marble, slabs, tiles, natural stones, and related materials offered by the Company.
• “Website” refers to the official ACE Marbles and Granites website and all associated webpages, catalogues, content, and digital platforms.

2. Website Usage

The content available on this website is provided solely for informational, promotional, and business purposes related to Ace Marbles & Granites products and services.

By using this Website, you agree that you shall not:

• Copy, reproduce, republish, distribute, or commercially exploit website content without prior written permission.
• Misuse product images, videos, catalogues, technical specifications, branding materials, or designs.
• Use bots, automated tools, scraping software, or data extraction systems.
• Attempt unauthorized access to website servers, databases, or systems.
• Introduce malware, viruses, malicious code, or harmful software.
• Engage in fraudulent, unlawful, misleading, or harmful activities.

Ace Marbles & Granites reserve the right to suspend or terminate access to the Website without prior notice in case of misuse or violation of these Terms.

3. Product Information Disclaimer

Ace Marbles & Granites deal in natural stone products including marble, granite, quartz stone, onyx, imported marble, and decorative surfaces. Since natural stones are unique by nature, variations are normal and expected.

Products may vary in:

• Colour
• Texture
• Veining
• Patterns
• Finish
• Thickness
• Surface appearance
• Mineral movement

All product images, videos, catalogues, and digital representations displayed on the Website are for reference purposes only. Actual materials may differ slightly due to:

• Natural stone characteristics
• Lighting conditions
• Screen display settings
• Photography variations
• Polishing and processing methods
• Batch differences

Ace Marbles & Granites do not guarantee identical matching between displayed samples and delivered products.

Product availability, finishes, and stock status may change without prior notice.

4. Pricing & Quotations

All prices, quotations, product specifications, and availability are subject to change without prior notice.

Pricing may vary depending on:

• Slab size
• Thickness
• Surface finish
• Product availability
• Quantity ordered
• Transportation costs
• Taxes and duties
• Customization requirements

Formal quotations provided by Ace Marbles & Granites shall remain valid only for the period specifically mentioned in the quotation unless otherwise stated.

Additional charges may include:

• GST and applicable taxes
• Transportation and freight
• Loading and unloading
• Packaging charges
• Fabrication and installation
• Crane or handling charges

The Company reserves the right to revise pricing in case of market fluctuations, supplier revisions, logistics costs, or unforeseen circumstances.

5. Orders & Payments

Orders shall be considered confirmed only after:

• Payment verification
• Acceptance by Ace Marbles & Granites
• Product availability confirmation

Accepted payment methods may include:

• Bank transfer
• UPI payments
• Online payment gateways
• Cheques
• Other approved payment methods

Delayed, incomplete, or failed payments may result in:

• Delay in processing
• Suspension of dispatch
• Cancellation of orders
• Additional charges where applicable

Custom-cut, fabricated, made-to-order, or specially sourced materials may not be eligible for cancellation, return, exchange, or refund once processing has commenced.

Ace Marbles & Granites reserve the right to refuse or cancel any order at its sole discretion.

6. Delivery & Shipping

Delivery timelines provided by Ace Marbles & Granites are estimates only and may vary due to:

• Logistics delays
• Weather conditions
• Transportation availability
• Government restrictions
• Third-party transporter issues
• Force majeure events
• Supplier disruptions

Customers are responsible for providing accurate delivery details, unloading arrangements, and site accessibility.

Ace Marbles & Granites shall not be liable for delays, damages, or losses caused by third-party transporters or circumstances beyond reasonable control.

Risk associated with the Products may transfer to the customer upon dispatch or delivery, subject to applicable agreements.

7. Inspection & Claims

Customers are advised to inspect all materials carefully at the time of delivery.

Any claims regarding:

• Damaged materials
• Breakage
• Quantity shortages
• Incorrect products
• Visible defects

must be reported to Ace Marbles & Granites within 24–48 hours of delivery along with relevant photographs and supporting documentation.

Once Products are:

• Installed
• Cut
• Fabricated
• Polished
• Processed
• Modified
• Used in application

they shall be deemed accepted by the customer, and no claims regarding visible defects or natural variations shall be entertained thereafter.

Natural stone variations including veining, texture, mineral movement, and shade differences are not considered defects.

8. Returns, Replacement & Refunds

Due to the customized and natural nature of marble, granite, quartz stone, and other natural stone products:

• Returns may be restricted or unavailable.
• Custom-cut or made-to-order products may not qualify for return or refund.
• Replacement requests are subject to inspection and approval by the Company.

Refunds or replacements may only be considered where:

• Incorrect products were supplied
• Materials were significantly damaged before delivery
• Claims are validated by Ace Marbles & Granites

Transportation, handling, fabrication, and installation charges are generally non-refundable unless otherwise agreed in writing.

9. Intellectual Property Rights

All Website content including but not limited to:

• Logos
• Brand identity
• Product images
• Videos
• Text content
• Graphics
• Catalogues
• Layout designs
• Marketing materials

are the exclusive intellectual property of Ace Marbles & Granites unless otherwise stated.

Unauthorized copying, reproduction, republication, modification, or commercial use of any content is strictly prohibited without prior written consent.

10. Third-Party Links

This Website may contain links to third-party websites or external platforms for informational or convenience purposes.

Ace Marbles & Granites do not endorse or assume responsibility for:

• Third-party content
• Privacy practices
• Security standards
• External products or services

Users access third-party websites at their own discretion and risk.

11. Limitation of Liability

To the maximum extent permitted under applicable law, Ace Marbles & Granites shall not be liable for:

• Indirect or consequential damages
• Incidental losses
• Project delays
• Installation or workmanship issues
• Business interruption
• Loss of profits or revenue
• Improper handling or misuse of Products
• Website downtime or technical errors

Customers, architects, contractors, fabricators, and designers are responsible for independently verifying product suitability, dimensions, finish, and application requirements before purchase and installation.

The Company’s total liability, where legally applicable, shall not exceed the value of the purchased Products directly related to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ace Marbles & Granites, its directors, employees, affiliates, suppliers, and representatives from any claims, damages, liabilities, losses, costs, or legal expenses arising out of:

• Misuse of the Website
• Violation of these Terms & Conditions
• Unauthorized use of content
• Breach of applicable laws or regulations
• Fraudulent or unlawful activities conducted through your access

13. Privacy

Your use of this Website is also governed by the Privacy Policy of Ace Marbles & Granites, which explains how user information is collected, processed, stored, and protected.

By using this Website, you consent to the Company’s privacy practices in accordance with applicable Indian laws and regulations.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of this Website, Products, or services shall be subject to the exclusive jurisdiction of the competent courts located in India, based on the registered office location of Ace Marbles & Granites.

15. Changes to Terms

Ace Marbles & Granites reserve the right to modify, update, revise, or replace these Terms & Conditions at any time without prior notice.

Users are encouraged to review this page periodically to stay informed about any changes.

Continued use of the Website following updates shall constitute acceptance of the revised Terms.

16. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact:

Address: 407, 4th Floor, Krishna Building, AJC Bose Road, Beck Bagan, Ballygunge, Kolkata, West Bengal 700017

Email: info@acemarbles.com

Phone: 80508 85500

Website: https://acemarbles.com

17. Conclusion

Ace Marbles & Granites values transparency, professionalism, and customer trust in every business interaction. As a trusted Imported Marble Supplier, Italian Marble dealer, Granite Supplier, Quartz Stone supplier, Marble Exporter, and Natural Stone Company in India, we encourage all customers and users to review these Terms & Conditions carefully before purchasing Products or using our website and services.