Welcome to Ace Marbles & Granites. This Warranty Policy outlines the terms, conditions, coverage, exclusions, and responsibilities related to the purchase and use of marble, granite, quartzite, onyx, travertine, and other natural stone products supplied by Ace Marbles & Granites.

As a premium marble supplier in India, Ace Marbles & Granites is committed to delivering high-quality natural stones sourced from trusted quarries and reputed suppliers worldwide.

We strive to maintain strict quality standards across all products and services.

However, natural stone is a product of nature and inherently contains unique variations in appearance, texture, structure, and composition. These natural characteristics are not defects but are part of the beauty and exclusivity of genuine stone materials.

1. Introduction

Ace Marbles & Granites specializes in premium natural stone solutions for luxury homes, commercial projects, hospitality spaces, architects, interior designers, builders, and developers across India.

Our collection includes imported marble, granite, quartzite, travertine, onyx, and other premium stone surfaces selected for their elegance, durability, and timeless appeal.

This Marble Warranty Policy is designed to provide transparency regarding:

• Warranty coverage
• Customer responsibilities
• Inspection procedures
• Claim processes
• Exclusions and limitations
• Natural stone care and maintenance guidelines

By purchasing products from Ace Marbles & Granites, customers acknowledge and accept the terms outlined in this policy.

2. Scope of Warranty

Ace Marbles & Granites provides a limited warranty applicable only to:

• Manufacturing defects
• Major processing defects
• Incorrect material supplied
• Transit damage reported within the specified reporting period

The warranty coverage begins from the date of delivery or purchase invoice, whichever is earlier.

This warranty:

• Is limited in nature
• Applies only to the original purchaser
• Is non-transferable
• Does not extend beyond the original product value

Ace Marbles & Granites reserves the right to inspect and evaluate all claims before approving any warranty request.

3. Natural Stone Characteristics Disclaimer

Natural stone products are formed by geological processes over thousands of years. As a result, every slab is unique and may naturally contain variations in:

• Color
• Shade
• Veining
• Texture
• Surface movement
• Mineral deposits
• Pores
• Fissures
• Resin fillings
• Crystalline structures
• Surface patterns
• Natural markings

These variations are natural characteristics of marble, granite, quartzite, onyx, travertine, and other stones and shall not be considered defects under this Natural Stone Warranty Policy.

No two slabs are identical.

Customers are advised that:

• Product samples are indicative only
• Catalog photographs may vary from actual material
• Website images may differ due to lighting, editing, screen settings, and natural stone variation

Slight differences between displayed samples and delivered materials are normal and accepted industry practice.

4. What Is Covered Under Warranty

Subject to verification and approval by Ace Marbles & Granites, the warranty may cover:

Manufacturing or Processing Defects

• Significant defects arising during factory processing
• Major polishing inconsistencies visible before installation

Wrong Material Supplied

• Delivery of a different stone type, finish, or slab than originally invoiced

Major Structural Defects Before Installation

• Severe cracks or structural instability detected before fabrication or installation

Transit Damage

• Material damaged during transportation, provided it is reported immediately upon delivery with supporting photographs and documentation

Severe Surface Defects

• Major visible surface defects identified before cutting or installation

Any approved claim will be handled at the sole discretion of Ace Marbles & Granites through:

• Repair
• Replacement
• Material exchange
• Refund or credit adjustment

5. What Is NOT Covered

This Granite Warranty India policy and marble slab warranty do not cover:

• Natural stone variations
• Shade or veining differences
• Mineral spots or natural markings
• Resin-filled areas
• Surface texture variations
• Staining
• Etching from acidic substances
• Scratches or abrasions
• Chips or edge damage after delivery
• Cracks after installation
• Damage caused during cutting or fabrication
• Improper handling or storage
• Poor installation workmanship
• Structural movement of the building
• Use of harsh or acidic chemicals
• Heat damage
• Moisture damage
• Impact damage
• Negligence or misuse
• Wear and tear from regular usage
• Outdoor weathering or environmental exposure
• Improper sealing or maintenance
• Damage caused by third-party contractors, installers, or fabricators

Ace Marbles & Granites shall not be responsible for any issues arising after the material has been cut, fabricated, altered, or installed.

6. Inspection Before Installation

Customers, architects, fabricators, contractors, and installers must thoroughly inspect all slabs before:

• Cutting
• Polishing
• Fabrication
• Installation

Inspection should include:

• Shade confirmation
• Veining approval
• Surface finish verification
• Structural assessment
• Quantity verification

Installation or fabrication of the material shall be deemed as full acceptance of the product.

No claims related to:

• Appearance
• Color variation
• Veining
• Surface texture
• Visible defects
• Material selection

will be accepted after installation or fabrication.

7. Storage, Handling & Installation Responsibility

Ace Marbles & Granites strongly recommends professional handling and installation by experienced stone fabricators and installers.

Customers are responsible for:

• Proper unloading procedures
• Safe storage conditions
• Vertical slab storage where applicable
• Protection from moisture and impact
• Proper transportation after delivery

Improper storage or handling may result in:

• Cracks
• Warping
• Chipping
• Surface damage

Ace Marbles & Granites shall not be liable for damages occurring after delivery and acceptance of goods.

8. Claim Procedure

Customers wishing to raise a warranty claim must contact Ace Marbles & Granites within the applicable reporting timeline.

Required Information

Please provide:

• Invoice or order number
• Delivery details
• Photographs and/or videos
• Detailed description of the issue
• Date of discovery

Reporting Timeline

• Transit damage must be reported immediately upon delivery.
• Pre-installation defects must be reported before fabrication or installation.

Inspection Process

Ace Marbles & Granites may:

• Request additional documentation
• Conduct a physical inspection
• Appoint a representative for verification

Response Timeline

Our team will review and respond to valid claims within a reasonable timeframe depending on the nature and complexity of the issue.

9. Limitation of Liability

Ace Marbles & Granites’ liability under this Marble Warranty Policy shall be limited solely to:

• Product replacement
• Material repair
• Refund or store credit at the company’s discretion

Ace Marbles & Granites shall not be liable for:

• Installation costs
• Labor charges
• Fabrication expenses
• Transportation costs
• Removal or reinstallation costs
• Project delays
• Business interruption
• Indirect losses
• Consequential damages
• Third-party contractor expenses

The maximum liability shall never exceed the original invoice value of the purchased material.

10. Force Majeure

Ace Marbles & Granites shall not be held responsible for delays, damages, or inability to fulfill obligations caused by circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Transport strikes
• Accidents
• Port delays
• Government restrictions
• Supply chain disruptions
• Extreme weather conditions

11. Jurisdiction & Legal Compliance

This Warranty Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the purchase, supply, or use of products supplied by Ace Marbles & Granites shall be subject to the jurisdiction of the appropriate courts in India.

12. Contact Information

For warranty claims, product support, or customer assistance, please contact:

Email: info@acemarbles.com

Phone: +91 80508 85500

Address: 407, 4th Floor, Krishna Building, AJC Bose Road, Beck Bagan, Ballygunge, Kolkata, West Bengal 700017

Conclusion

Ace Marbles & Granites remains committed to delivering premium-quality marble, granite, quartzite, onyx, travertine, and natural stone solutions with transparency, craftsmanship, and customer satisfaction at the forefront.

We appreciate your trust in Ace Marbles & Granites as your preferred premium marble supplier in India and encourage all customers to follow proper inspection, installation, and natural stone care and maintenance practices to ensure long-lasting beauty and performance of their stone surfaces.